What should you always keep in mind when building a workflow?

• A. The customer's end goal.
• B. The latest feature release.
• C. The color scheme of the board.
• D. The number of tasks in the workflow.

Answer: (A)

Always center your workflow on the customer's end goal. A workflow exists to help someone achieve a specific result, so start by clarifying what success looks like and what problem you’re solving. With that goal in mind, design steps, statuses, automations, and notifications that directly support that outcome, and continually check with the user to ensure every element adds real value. The latest feature release, cosmetics like color schemes, or counting how many tasks exist don’t determine whether the workflow achieves the goal. Focus on delivering the end result efficiently—the simplest path to the desired outcome.