A process mapping question: Which term describes the act of mapping the sequence of steps from the beginning to the end of a process?

• A. Change reinforcement
• B. Discovery
• C. Process mapping
• D. Deployment

Answer: (C)

Mapping the sequence of steps from the beginning to the end of a process is what process mapping is all about. It creates a clear visual flow of activities, decisions, inputs, and outputs, so you can see how work moves through the system, where bottlenecks or handoffs occur, and where improvements are possible. This clarity is what makes process mapping the right term for describing how to lay out the process steps in order. The other terms don’t fit because change reinforcement is about sustaining new behaviors, discovery is about finding new information, and deployment is about putting a solution into use.