A marketing team is using a 'creative requests board' to manage and deliver on incoming requests. Which use case does this illustrate?

• A. Workflow automation
• B. Data repository
• C. Project workflow
• D. Process workflow

Answer: (D)

The main idea here is the flow of work through a defined sequence of steps. A creative requests board is used to take incoming requests and move them through stages like intake, assignment, design, review, approval, and delivery. This captures how work progresses from start to finish in a repeating business process, ensuring each request follows the same path and gets delivered consistently. That’s what a process workflow describes: the lifecycle and handoffs of ongoing work as it moves through defined steps. While the board can also store data about each request and can be paired with automations, its core purpose in this scenario is to model and manage the process itself, not merely store information, nor to represent a one-off project with a fixed scope.